Payment for single-day trips is due at time of booking unless otherwise specified. Minimum group size is two hikers. Participants must meet Canyonology Treks’ essential eligibility criteria, and must review and understand the inherent risks of participation. All cancellations must be made in writing. Cancellations made at least 30 days in advance will be refunded in full refund less a $25 processing fee. Cancellations made at least one week in advance will receive a 50% refund, and cancellations made at least 72 hours in advance will receive a 25% refund. No refund will be given for cancellations made less than 72 hours in advance, for guests who arrive late for a trip, or for guests who depart early. Partial group cancellations (e.g., if two out of five hikers must cancel) will be refunded according to the terms below except in cases where the remaining group size would be less than two hikers. For partial cancellations, a new balance will be calculated based on list rates for the smaller size of the hiking party. The difference between the originally paid balance and the the new balance will be refunded in part or in full (less processing fee) according to the same prorating scheme for full-group cancellations. Itinerary is subject to change or cancellation for reasons including but not limited to weather, safety, and group ability. If a spot on a day hike is reserved for a person who does not meet the essential eligibility requirements, that portion of the trip fee will be refunded. Eligible customers who have booked and participated in a day hike and whose expectations are not met will be entitled to a full refund if requested within 72 hours of their hike. Customers who cancel in advance or do not show up for their hike are not eligible for a full refund. Canyonology Treks reserves the right to cancel reservations for any reason, including health and safety concerns. In the event that Canyonology Treks exercises this right, the trip fee will be refunded in full.
Reserving a multi-day backpacking trip
A $150 per-person deposit is required to reserve a spot on a multi-day hiking tour. The remaining balance is due 90 days from the departure date, unless the trip was booked fewer than 97 days in advance, in which case the remaining balance is due within one week. Pre-payment of the deposit may be waived and the payment schedule may be modified depending on circumstance as determined solely by Canyonology Treks.
Backcountry permit availability is not guaranteed, and some permits may be difficult to obtain. If a permit is unavailable for the requested date on the requested itinerary, any payment to Canyonology Treks will be refunded in full.
All participants must meet Canyonology Treks’ essential eligibility criteria, must review and understand the inherent risks of participation, and must complete a pre-hike questionnaire. Additional forms or documents may be required in special cases. Participation is subject to completion and review of pre-hike information.
Canyonology Treks reserves the right to cancel or modify reservations for any reason, including health and safety concerns. In the event that Canyonology Treks cancels an entire trip, cancels reservations for one or more hikers on the trip, or reduces the length of the trip, payment will be refunded in an amount that reflects the cancellation or modification. (E.g., if a four-day itinerary is converted to a three-day itinerary, the invoice will be refunded in amount equal to the cost difference between a three- and four-day itinerary; if a cancellation results in a three-person hiking party instead of a four-person hiking party, the invoice will be refunded in an amount equal to the cost difference between a three- and four-person hiking party.)
Weather conditions, guide availability, laws and policies, lapses in government funding for land management agencies, or other factors may result in cancellations or changes to your planned trip. In the event that the itinerary or planned guides are changed, no refund will be issued. However, in the event that Canyonology Treks exercises the right to cancellation, the trip fee will be refunded in full.
Listed prices are per person per trip. Associated costs, such as airfare, rental cars, and hotel lodging before or after the hiking tour, are the customer’s responsibility and are not included in or covered by the list price.
Multi-day trip itineraries
Itineraries may vary from those described. Backcountry permits for all destinations are in limited supply, and flexibility helps. Before a permit is issued, departure dates and the exact itinerary are subject to change. For example, we may depart a day earlier, or we may camp at one stream instead of another. After a permit has been issued, dates and itinerary may be subject to change or cancellation for reasons including but not limited to trail closures, area closures, policies or decisions of land management agencies, environmental conditions, weather, safety reasons, or group abilities.
Cancellations, rebooking, and refunds for multi-day trips
Cancellations made at least 90 days in advance will receive a full refund, less a $50 processing fee. Cancellations made between 30 and 89 days in advance will receive a 75% refund. Cancellations made between 29 and 15 days in advance will receive a 25% refund. Cancellations made less than 15 days in advance are not eligible for a refund.
Alternately, participants may request to rebook their trip for a different date range. Eligibility is subject to permit and trip availability. Rebooking requests made at least 30 days in advance of the original trip date require a $25 processing fee. Rebooking requests made less than 30 days in advance require a $50 processing fee. Participants may rebook a reservation a maximum of two times. Processing fees are calculated per person per trip.
Canyonology Treks will only refund trip fees it has charged — not the cost of airfare, rental cars, or other expenses associated with the trip.
Because illness, injury, and cancelled flights can affect travel plans, Canyonology Treks suggests that guests purchase travel insurance. Travel costs associated with a trip to Grand Canyon can add up — travel insurance helps to prevent against losses if your trip is cancelled for unforeseen reasons.
Bookings arranged by third parties, travel agents, or travel agencies
For reservations arranged or paid for by third parties (e.g., travel agents, travel agencies, trip organizers), both the trip organizer and the person/party/company paying the invoice must ensure and guarantee that all hikers meet Canyonology Treks’ essential eligibility criteria at the time of payment. Travel agents and organizers involved are responsible for communicating to trip participants cancellation terms and the advisability of travel insurance if they wish to protect against possible losses due to trip modification or cancellations. Travel agents, travel agencies, and trip organizers agree to hold harmless and release from liability Canyonology Treks and its employees, owners, members, and/or managers for any losses or damages caused by trip modification or cancellation.
If any portion of these terms is found to be unenforceable, the remaining portion shall remain in effect.